naviargroup.com

Introduction: The Reality of Doing It All

Running a business is no walk in the park. One minute, you're strategizing how to grow your market share, and the next, you're knee deep in spreadsheets, managing payroll or juggling a dozen customer service tickets. Sound familiar? You're not alone.

What if we told you that you could reclaim your time, reduce overhead, and sharpen your focus on core objectives without compromising on quality or compliance? That’s where Naviar Group’s Outsourcing Solutions come in.

Whether you’re a growing startup, a mid-sized operation, or an established enterprise, outsourcing isn’t just about cutting costs it’s about building smart, sustainable workflows. We partner with U.S based businesses to manage the heavy lifting so you can stay light on your feet.

What We Offer: Tailored Outsourcing Solutions

Our services are designed to support your internal teams and expand your operational capabilities with zero compromise on quality.

1. Recruitment Process Outsourcing (RPO)
Finding the right talent takes time, tools, and a whole lot of follow up. We take over the entire hiring lifecycle:
Job postings and candidate sourcing
Pre-screening and assessments
Interview scheduling and coordination
Background checks and compliance
All while syncing with your internal HR systems and company culture.

2. Customer Support & Contact Center Outsourcing
Don’t let support bottlenecks hold your growth back. We set up fully managed support desks:
Inbound & outbound calling
Email, chat, and social media handling
SLA based support operations
Trained reps who understand U.S. customer behavior
From Medicare inquiries to eCommerce refund issues we’ve got you covered.

3. Data Entry & Back Office Management
We handle those repetitive-yet-critical tasks so your internal staff can focus on high-impact work. Think:
CRM updates
Insurance policy submissions
Claims processing
Report consolidation
High volume? High accuracy. Every time.

4. Healthcare & Insurance Admin Support
Industry regulations and paperwork aren’t for the faint of heart. Our specialized teams are trained in:
HIPAA-compliant processes
Medicare/ACA policy handling
Provider network management
Appointment scheduling and reminders
You’ll get peace of mind knowing compliance and empathy go hand in hand.

5. Finance & Payroll Outsourcing
Let us take the weight off your finance department:
Payroll processing (weekly, biweekly, monthly)
Accounts payable & receivable support
Tax form prep & compliance
Monthly reconciliations

Why Naviar Group?

Outsourcing is easy to get wrong. We’re here to get it right.

U.S Led, Offshore Delivered

With a leadership team based in the United States and operational teams in high-skill, cost effective offshore markets, you get the best of both worlds domestic oversight and global scalability.

Compliance-First Approach

Tech Backed Delivery

Every outsourcing solution includes:
Time tracking dashboards
VoIP telephony systems
Secure VPN access
Cloud based CRM/workflow integration
We adapt to your systems or bring our own your call.

Agile and Accountable

Need to scale from 2 agents to 20 in a week? Need daily performance insights? We move fast and stay transparent. With dedicated account managers and daily reporting, you’ll never wonder what your outsourced team is doing.

How It Works: Simple, Streamlined, Seamless

Outsourcing doesn’t need to be complicated. Here’s how we make it easy:
1. Discovery Call: We get to know your goals, pain points, and budget.
2. Custom Plan: You get a solution built to spec not a generic package.
3. Onboarding: We recruit, train, and deploy your offshore team.
4. Launch & Optimize: Real time monitoring and continuous improvement.
This is not a "set it and forget it" model. We stay involved, accountable, and aligned with your results.

Real Results: From Problem to Performance

Let’s talk outcomes. Here’s what one client achieved in just 90 days:
Client: U.S based insurance brokerage
Problem: Rising support costs, poor complaint resolution, and inconsistent CRM updates
Solution: A 12 member offshore team managing support calls, case notes, and follow ups
Results:
52% reduction in overhead
2.4x faster customer response times
38% improvement in paid policy rate
We don’t just reduce your load; we increase your lift.

Not Just for Big Business

You don’t need a massive payroll to benefit from outsourcing. In fact, the smaller your business, the more meaningful the time and cost savings can be.
We support:
Startups that need admin help but can't afford full time staff
Agencies looking to scale delivery without bloating operations
SMBs that want the firepower of a bigger team without the fixed costs

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