Contact Centers

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Your Partner for Scalable, High-Performance Teams

Running a contact center is a 24/7 challenge. Between rising customer expectations, tight compliance regulations, and the constant pressure to reduce costs while improving service, finding and keeping the right talent can feel impossible.

At Naviar Group, we specialize in end-to-end contact center staffing, delivering prescreened, high-impact talent at scale so you can focus on growth, not hiring headaches.

We Solve Your Biggest Contact Center Challenges

  • 1. Finding Skilled Agents Fast
  • The average contact center has a 30-45% annual turnover rate, leaving you in a perpetual hiring cycle. Our solution:
  • Nationwide Talent Pool: Access a prevetted network of CSRs, technical support agents, and multilingual reps across all 50 states.
  • Precision Matching: Our recruiters use role specific assessments (communication skills, compliance knowledge, tech aptitude) to shortlist candidates who fit your brand voice, workflows, and KPIs.
  • Rapid Deployment: Need 10 agents or 100? Our talent acquisition team will fill these positions within the given timeline.
  • 2. Ensuring Compliance & Quality
  • A single compliance slip up can cost thousands in fines and erode customer trust. Let our specialized recruiters build your QA dream team:
  • Elite QA Talent, Handpicked for You:
  • Our staffing experts source award winning QA professionals (including recipients of the Annual Quality Award) to audit calls, monitor compliance, and safeguard your brand.
  • We screen for regulatory expertise (HIPAA, PCI,DSS, TCPA) and experience with tools like Calabrio, Nice, or Verint.
  • Tailored to Your Standards:
  • Provide your scorecards or SOPs we’ll shortlist candidates who align with your metrics, scripting, and escalation protocols.
  • Need a QA Manager or Trainer? We identify leaders who can coach agents, reduce errors, and improve CSAT.

Worried about QA turnover? We guarantee 90-day replacements for any hired candidate.

  • 3. Scaling Leadership & Operational Support
  • A single compliance slip up can cost thousands in fines and erode customer trust. Let our specialized recruiters build your QA dream team:
Weak leadership = low morale + high attrition. We staff every level of your contact center: Team Leads & Supervisors: Proven motivators with 5+ years’ experience driving KPIs like AHT, FCR, and CSAT.
  • Managers & Ops Specialists: Experts in workforce optimization (WFM), forecasting, and cost-per-contact reduction.
  • Back Office & Admin Staff: From data entry specialists to IT support, we fill nonvoice roles that keep your center running.
  • info@naviargroup.com
  • +1 (916) 834-4047
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For Immediate assistance call us at +1 (916) 834-4047